Public Records & Redaction Policy

Last updated: May 3, 2026

Our Position on Public Records

Broker One republishes information sourced from publicly available government records — county property appraisers, clerks of court, the Florida Division of Corporations, FEMA, and other public agencies. Florida property ownership records are statutorily public under Chapter 119 of the Florida Statutes, and we aggregate them to make South Florida property research faster and more transparent.

We do not generate this information. We do not enrich it with non-public personal data such as phone numbers or email addresses. We do not collect it from individuals.

When We Redact, Suppress, or Remove

We redact, suppress, or limit the display of public-record data on our site in three categories of cases:

1. Source agency redactions

When the originating source (e.g., a county property appraiser) redacts a record at its source, we mirror that redaction. Our regular sync pulls fresh data from county sources on a routine cadence; redactions made at the source typically propagate to our site within one sync cycle. If an upstream redaction is delayed in our system, we will accelerate the propagation on request once we have verified the source change.

2. Verified statutory protections

Florida and other jurisdictions provide explicit statutory pathways for individuals in sensitive roles or circumstances to request redaction of their home-address information. We honor these protections on Broker One when the requester provides verifying documentation.

Eligible categories under Fla. Stat. § 119.071(4)(d) and related provisions include (non-exhaustive):

  • Active or formerly active law enforcement officers, correctional officers, and probation officers, and their immediate family;
  • Current or former state attorneys, statewide prosecutors, and assistant state attorneys, and their immediate family;
  • Current or former judges, justices, and judicial assistants, and their immediate family;
  • Code enforcement officers and tax collectors;
  • Child welfare and family services personnel;
  • Domestic violence center employees, and survivors of domestic violence enrolled in the Florida Address Confidentiality Program (Fla. Stat. § 741.401 et seq.);
  • Firefighters, emergency medical technicians, and paramedics;
  • U.S. attorneys, federal judges, federal magistrates, and certain federal law enforcement personnel;
  • Other categories specifically protected under Fla. Stat. § 119.071 or analogous statutes in other jurisdictions.

If you are a resident of another state, comparable statutory protections may apply (e.g., California's Safe at Home program, Address Confidentiality Programs in 40+ states). We honor verified out-of-state protections on the same terms as Florida protections.

3. Substantiated safety risk

In cases where no statutory protection applies but continued display creates a substantiated risk to the safety of an individual — for example, an active domestic violence situation, witness protection, or an active stalking or harassment case — we may suppress or redact display at our discretion upon receiving credible documentation (such as an active restraining order, a police report, or a victim advocate referral). Decisions in this category are case-by-case and at Broker One's good-faith discretion.

How to Submit a Request

Send your request to [email protected] with the subject line "Redaction Request". Please include:

  1. The specific URL(s) or parcel ID(s) at issue on Broker One.
  2. Your full legal name and your relationship to the property (owner, immediate family member of a protected person, agent acting on behalf of a protected person, etc.).
  3. The legal basis for the request — the specific statute (e.g., Fla. Stat. § 119.071(4)(d)(2)(b)), program (e.g., Florida Address Confidentiality Program enrollment), or safety circumstance you are asserting.
  4. Verifying documentation, such as: a copy of your statutory request filed with the county property appraiser; an Address Confidentiality Program participation card or substitute address; an active restraining order; a verifiable employer letter for active LEO/judicial/prosecutorial roles; or other documentation appropriate to the asserted basis.

Send your request from an email address that establishes your relationship to the protection (a verifiable work email for active LEO/judicial/prosecutorial roles is ideal; otherwise an email tied to the property of record is acceptable).

Our Response

We aim to respond to redaction requests within five (5) business days. For verified statutory protections in category 2 above, we will suppress or redact the relevant display within seven (7) business days of verification. For source-agency redactions in category 1, propagation is automatic on the next sync; we will confirm receipt and target propagation date. For discretionary safety-risk requests in category 3, we will respond with our determination and any follow-up documentation we require.

What We Do Not Do

We do not delete records that remain lawfully public at their originating source, that have not been redacted by the source agency, and for which no verified statutory protection or substantiated safety risk has been established. The basis for this position is that:

  • Florida property records are statutorily public, and other Florida and out-of-state aggregators (county-source mirrors, title companies, real estate platforms, journalism outlets) generally redistribute the same data;
  • Statutory pathways exist for individuals who qualify for redaction, and we honor them;
  • Removing only the Broker One copy of a record that is freely available elsewhere does not address the privacy concern and may give a misleading impression of confidentiality.

API Customer Obligations

Customers accessing data through the Broker One API are bound by our Terms of Service, including § 4.1 (compliance with TCPA, CAN-SPAM, FCRA, FHA, and other applicable laws) and § 4.2 (no resale or redistribution of raw records). API customers are responsible for honoring redaction signals on records they have already exported. When a record is suppressed, redacted, or removed on Broker One, future API responses will reflect the change; we encourage API customers to refresh their cached records on a regular cadence.

Modifications

We may update this policy from time to time. The current version is always posted at this URL with the "Last updated" date above. Material changes will be noted in our Terms of Service change log.

Contact

Redaction and suppression requests: [email protected] (subject: "Redaction Request"). General privacy questions: see our Privacy Policy.